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    Why soy candles?
    We wanted something eco-friendly without the harmful toxins that could be used everyday in the home.
    Are scented candles triggers for allergies or asthma?
    Laura Alexis Candles are made with allergen free fragrances and therefore should not trigger allergies or asthma. In addition, consumers should remember to burn all candles, whether scented or unscented, in a well-ventilated area.
    Where can I purchase Laura Alexis Candles?
    When it comes to purchasing Laura Alexis Products, there are three (3) primary ways to shop: -Shop online 24/7 at lauraalexiscandles.com -Visit an approved retailer near you -Shop the Laura Alexis Candles Amazon Store
    How do I become a retailer?
    For Local and International inquiries please contact our customer service department at info@lauraalexiscandles.com or call us Monday -Friday 9:00am-5:00pm EST (876) 893-9770, excluding weekends and public holidays.
    What is your payment policy?
    We accept all major credit cards, as well as Paypal. Personal cheques will not be accepted at this time.
    What is your privacy policy?
    Laura Alexis Candles will not share or disclose your personal information. Your privacy is important to us, and we will never sell or share your personal information to third party companies for marketing or information gathering purposes.
    What is your return policy?
    Here are Laura Alexis we guarantee 100% satisfaction. If your online purchase has been damaged upon receiving it, do contact customer care info@lauraalexiscandles.com within three (3) business days of receiving your order. Burnt candles cannot be returned. Please have on hand, name, size of candles, date of purchase and order number for returns.
    What are your shipping and order fulfillment policies?
    We do not offer international shipping at this time. This includes shipping to the USA, Canada, The Caribbean and U.K.

    All orders placed before 10:30AM EST will be delivered the same day (within Kingston), for persons living outside of Kingston, your orders will be delivered the following day. If you place an order on Saturday before 11:00AM (outside of Kingston) your package will be delivered on Monday. Customers are welcomed to select 'Pick Up' as a shipping option on the shopping cart page when placing an order.

    Which Courier company do you use to ship your products?
    Currently we use Tara Courier Services www.taracan.com/ and once you receive your tracking number, you may track your package using their website.
    How do I stay informed?
    We invite you to subscribe to our newsletter, which will keep you up to date with new products, exclusive coupons and promotional contests. Stay connected with us via social media, just click the links in the top left hand corner.
    Do you have any promotions at this time?
    Currently we do not have any promotions running at this time. Do subscribe to our email list, and stay update with future promotions and new products.